Refund policy

We want you to love your Gleebloom skincare. This policy explains your rights and how returns and refunds work. It does not affect your statutory rights under UK consumer law.

Your 14-day right to cancel

If you buy from us online, you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. To cancel, email us at hello@gleebloom.com with your order number and a clear statement that you wish to cancel.

For hygiene and health-protection reasons, skincare products can only be returned under this right if they are unopened, unused and in their original sealed packaging. Once a product's seal or packaging has been opened after delivery, the right to cancel no longer applies to that item.

After you tell us you want to cancel, please send the items back within 14 days. Email hello@gleebloom.com for the returns address before sending anything. Unless the item is faulty or we sent the wrong item, you are responsible for the cost of returning it.

We will refund the price of the goods and the standard delivery charge you paid within 14 days of receiving the items back (or proof that you have sent them). Refunds are made to your original payment method.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, not as described, or you receive the wrong item, please email hello@gleebloom.com as soon as possible with your order number and photos of the problem. We will arrange a replacement or a full refund, including any reasonable return postage. This applies whether or not the product has been opened, in line with your rights under the Consumer Rights Act 2015.

Skin reactions

Every product lists its full ingredients on the product page and pack. Please check them carefully and patch test before first use. If you experience irritation, stop using the product and contact us at hello@gleebloom.com.

Contact

Questions about returns or refunds? Email hello@gleebloom.com and we will be happy to help.