Shipping policy

Thank you for shopping with Gleebloom. This policy explains how we process and deliver your order.

Where your order comes from

Gleebloom products are made and dispatched for us by our fulfilment partner in the European Union. Each order is prepared after you buy, so please allow a little time for your order to be made ready before it is dispatched.

Delivery charges

Standard delivery is a flat rate of £10 per order to all countries we ship to. Delivery is free on orders over £50. The delivery charge for your order is confirmed at checkout before you pay.

Delivery times

Delivery times vary by destination and carrier. Any delivery estimate shown at checkout or in your confirmation email is a guide rather than a guarantee. Once your order is dispatched, we will email you a tracking link where tracking is available.

Customs, duties and taxes

Because orders are dispatched from the EU, shipments to some countries may be subject to import duties, taxes or customs fees charged by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient.

Delayed, lost or damaged parcels

If your parcel is delayed, has not arrived, or arrives damaged, please email us at hello@gleebloom.com with your order number and, for damaged items, photos. We will look into it with the carrier and arrange a replacement or refund where appropriate. See our Refund Policy for more details.

Address details

Please check that your delivery address is complete and correct before placing your order. If you spot a mistake, contact us straight away at hello@gleebloom.com and we will do our best to update it before dispatch.